Frequently Asked Questions for Buyers

Why was my card charged for $1 after I signed up?

No need to worry. It was not an actual charge and will disappear from your transactions within a day or two. It’s a fraud protection mechanism that simply validates that you are who you say you are along with an address.

Do you offer previews of items before I make any bids?

Each auction gives you an opportunity to schedule a 20-minute preview session. The link to schedule a preview time will be listed within each auction on our auction platform.

Can I get additional pictures/descriptions for item(s)?

Absolutely! Simply tell us what lot(s) and what information you’d like and we’ll be happy to assist. Email [email protected] with your request.

Can I pick up items at the next auction so I don’t have to make multiple trips?

If you cannot retrieve your items on the designated pick-up date, you may send a friend or family member on your behalf. Please send us a note within 24 hrs of auction closing with the person’s name to [email protected]

There is a $20 fee to reschedule to an alternative pick-up time outside the posted hours. Please call 984-250-7780 to schedule your alternative pick-up time slot. Items will be forfeited if not picked up or rescheduled within 48 hours of auction closing.

Can you deliver items locally?

Please contact us to coordinate a delivery.

Do I have to pay sales tax?

Unless you have a Sales & Use Tax Agreement Certificate of Exemption from the state of North Carolina ( Form E-595E) on file prior to the end of auction, we are required to charge Orange County sales tax which is currently set at 7.5%.

Can I send you a sales tax exemption form for my purchases?

If you have a Sales and Use Tax Certificate of Exemption, please fill out and send in the NCDOR E-595E form at least 48 hrs prior to the end of the auction. Please send it to [email protected] along with your account name. We will reply with confirmation once your account has been set up as Tax Exempt.

What is a Buyers Premium?

This charge which ranges typically between 10% – 20% and is used by the auction firm to offset a variety of expenses including warehousing, logistics, staffing, technology, our auction platform and marketing. Our Buyer’s Premium is 13%.