Frequently Asked Questions for Buyers
Do you ship items or is it only local pickup in Chapel Hill, NC?
On a limited, exception-only basis, small items that can be packed safely in a USPS Flat Rate Priority Mail box/envelope can be shipped domestically. Our fee is $5 + the USPS published rates/insurance, in the United States ONLY. We cannot ship internationally or large items at this time.
You must notify us at [email protected] PRIOR to the close of auction if you need your item(s) shipped. We will ship items within 7 days of auction close. Listed below are current USPS Flat Rate Priority Mail rates:
Small Flat Rate Box (5.375×8.625×1.625): $10.20 + $5.00 = $15.20
Medium Flat Rate Box (11×8.5×5.5 or 11.875×3.375×13.625): $17.10 + $5.00 = $22.10
Large Flat Rate Box (12×11.75×5.5): $22.80 + $5.00 = $27.80
Plus any insurance charges if value is greater than $100
Why was my card charged for $1 after I signed up?
No need to worry. It was not an actual charge and will disappear from your transactions within a day or two. It’s a fraud protection mechanism that simply validates that you are who you say you are along with an address.
Do you offer previews of items before I make any bids?
Each auction gives you an opportunity to schedule a 20-minute preview session. The link to schedule a preview time will be listed within each auction on our auction platform.
Can I get additional pictures/descriptions for item(s)?
Absolutely! Simply tell us what lot(s) and what information you’d like and we’ll be happy to assist. Email [email protected] with your request.
Can I pick up items at the next auction so I don’t have to make multiple trips?
If you cannot retrieve your items on the designated pick-up date, you may send a friend or family member on your behalf. Please send us a note within 24 hrs of auction closing with the person’s name to [email protected]
If items are not claimed by the end of the designated pick-up day, a $20 Alternative Pick-Up fee will be charged to your card on file. Items may then be retrieved between 9am-5pm on the following two business days after an auction’s designated pick-up date. All unclaimed items remaining after the Alternative Pick-Up Days will be forfeited.
Can you deliver items locally?
Please contact us to coordinate a delivery.
Do I have to pay sales tax?
Unless you have a Sales & Use Tax Agreement Certificate of Exemption from the state of North Carolina ( Form E-595E) on file prior to the end of auction, we are required to charge Orange County sales tax which is currently set at 7.5%.
Can I send you a sales tax exemption form for my purchases?
If you have a Sales and Use Tax Certificate of Exemption, please fill out and send in the NCDOR E-595E form at least 48 hrs prior to the end of the auction. Please send it to [email protected] along with your account name. We will reply with confirmation once your account has been set up as Tax Exempt.
What is a Buyers Premium?
This charge which ranges typically between 10% – 20% and is used by the auction firm to offset a variety of expenses including warehousing, logistics, staffing, technology, our auction platform and marketing. Our Buyer’s Premium is 13%.
